microlearning
behavioral design adoption
Organizational Network Security
Driving secure behavior in everyday digital tasks
ABOUT THE PROJECT
This project focused on helping operational staff adopt secure digital behaviors by using daily microlearning flashcards based on nudge theory. The goal was to reduce risky digital practices (e.g., weak passwords, insecure emailing) through short, interactive learning moments rather than formal training
Responsibilities
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Research & behavioral analysis
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Content design & scenario development
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Instructional design & Nudge integration
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Storyboarding & Flashcard creation
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UX writing & Microlearning strategy
tOOLS
Rise 360 · Adobe Creative Suite · Figma · OpenAI Suite · Microsoft Office Suite · Miro
During laser hair removal treatments, there is an ongoing risk of burns.
Clients are even required to sign a service agreement acknowledging the possibility of burns as a known and discussed risk during the sales process.However, when clients actually experience a burn and see it on their skin, they often react with panic or distress.
This emotional reaction can quickly spread tension throughout the branch—among both clients and staff.
In some cases, the staff’s unprofessional or even unauthorized handling of the situation leads to negative client experiences, damage to the organization’s reputation, and potential legal claims that can result in significant financial loss.After collecting data on staff roles, branch structures, existing procedures, and the actions required in such cases—along with conducting interviews and discussions with key personnel, stakeholders, and headquarters representatives — I recommended developing an online learning solution for several key reasons:
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The staff must follow specific technical procedures in the computerized system and therefore need to know the correct sequence of actions even during stressful or crisis situations.
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The organization’s branches are spread across the country, making it impractical to gather all employees for in-person training sessions without disrupting day-to-day operations.
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Simulations can effectively convey both the emotional experience and key messages through relatable, character-based scenarios that allow learners to identify with real workplace situations.
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THE CHALLENGE
Employees have low adherence to basic cybersecurity behaviors (e.g., weak passwords, insecure external emails). Traditional training was too long and not effective in changing behavior. We needed a behavioral nudges-based microlearning solution to change habits in everyday digital interactions
Business Impact / Risk Scenario
Everyday actions such as weak passwords or unsecured email communication can expose the organization to data breaches, operational disruptions, and loss of sensitive information.
Why It Matters to the Organization
Cybersecurity depends on employee behavior. Helping operational managers make safer digital decisions in real time reduces risk and protects the organization—without relying on long or disruptive training.
Action Mapping - Supporting Secure Decision-Making
This Action Map connects a cybersecurity business goal to clear, observable employee behaviors.
Instead of focusing on awareness alone, the design targets real-time decision points—such as password creation, email handling, and attachment verification.
Scenario-based flashcards and contextual nudges support employees at the moment of action, encouraging safer choices while minimizing cognitive load. Each intervention is directly linked to a measurable outcome, ensuring alignment between learning design, behavior change, and organizational risk reduction.
Visual Mockups
I was genuinely excited to work on the visual design for this project. Since the organization had recently merged into a group of two, I needed to establish a unified visual identity. I developed a new design language, a cohesive color palette, and character illustrations that represent both organizations, while incorporating the fonts most commonly used by them.
I used AI-based tools to create an illustration style aligned with the organization’s look and feel, and I crafted a dedicated style guide intentionally designed to evoke a welcoming and calming experience for learners.
I enjoy experimenting with new tools, and I enthusiastically began building wireframes and mockups to bring the learning experience to life.
STYLE GUIDe
Custom Artwork
Visual aesthetics are very important to me, and I am experimenting with new tools, including in order to create a complete and full world for my learner. All the graphics in this project were created by me using innovative graphic tools. I wanted the different environments for the learner to feel modern and inviting - faithful to the brand mission.
Interactive Prototype
Once the visuals were finalized, it was time to build an interactive prototype in Articulate Storyline 360. It was important for me to get feedback on the functionality to make sure the navigation through the scenarios was intuitive and felt authentic. In the prototype, I included the interactive intro slides as well as the first question and its implications, and I felt that the overall UX/UI of the project was represented in these slides.
